Terms of Service

Last Updated: May 9, 2026

1. Acceptance of Terms

By accessing or using Sydekiq.ai and its related products, services, APIs, hosted environments, automations, and AI infrastructure offerings (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

We may modify these Terms at any time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

2. Description of Service

Sydekiq.ai provides managed infrastructure, cloud-hosted environments, orchestration systems, AI agent tooling, automation frameworks, monitoring systems, APIs, integrations, and related services for AI-powered workflows.

The Service may integrate with third-party models, cloud providers, APIs, payment processors, databases, and software systems.

We reserve the right to modify, suspend, discontinue, or replace any portion of the Service at any time without liability.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service.

If you access the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

4. Accounts and Security

You are responsible for maintaining the confidentiality of account credentials and for all activities occurring under your account.

You agree to immediately notify Sydekiq.ai of any unauthorized use, security incident, or breach involving your account.

We reserve the right to suspend or terminate accounts that pose security risks or violate these Terms.

5. Billing and Payments

Fees are charged as described during signup, onboarding, or contract execution.

Subscriptions may automatically renew unless canceled before the renewal date.

Payments are processed through third-party payment providers.

Except where prohibited by law, all fees are non-refundable.

Failure to pay fees may result in suspension or termination of access.

6. Acceptable Use

You agree not to use the Service to:

We reserve sole discretion to determine whether conduct violates these Terms.

7. AI Features and Outputs

The Service may generate AI-produced outputs, actions, recommendations, automations, or responses.

AI-generated outputs may contain inaccuracies, hallucinations, incomplete information, biased results, or unintended behavior.

You acknowledge and agree that:

Sydekiq.ai disclaims all liability arising from AI-generated outputs or automated actions.

8. User Content

You retain ownership of content, prompts, workflows, datasets, configurations, and materials you submit to the Service ("User Content").

You grant Sydekiq.ai a limited, worldwide, non-exclusive license to host, process, store, transmit, and display User Content solely for purposes of operating, securing, improving, and maintaining the Service.

You represent that you possess all rights necessary to submit and process User Content through the Service.

9. Intellectual Property

The Service, including all software, infrastructure, interfaces, branding, documentation, and proprietary technology, is owned by Sydekiq.ai or its licensors and is protected under applicable intellectual property laws.

No ownership rights are transferred to you under these Terms.

10. Feedback

If you provide suggestions, ideas, feature requests, or feedback, you grant Sydekiq.ai a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback without restriction or compensation.

11. Third-Party Services

The Service may integrate with third-party providers including cloud infrastructure vendors, AI model providers, APIs, databases, and payment processors.

Your use of third-party services is subject to their respective terms and policies.

Sydekiq.ai is not responsible for third-party services, outages, security incidents, or functionality.

12. Service Availability

We do not guarantee uninterrupted or error-free operation.

Downtime, outages, maintenance windows, model degradation, latency issues, or service interruptions may occur.

13. Beta Features

Certain features may be designated as beta, preview, experimental, or early access.

Such features are provided "as is" without warranties and may be modified or discontinued at any time.

14. Data Retention and Privacy

Use of the Service is subject to our Privacy Policy.

We may retain logs, telemetry, metadata, and operational records for security, compliance, analytics, and platform integrity purposes.

You are responsible for determining whether the Service is appropriate for processing regulated or sensitive data.

15. Export Compliance

You agree to comply with all applicable export control laws, sanctions regulations, and trade restrictions, including those administered by the United States government.

You may not use the Service if you are located in embargoed jurisdictions or appear on restricted party lists.

16. Disclaimer of Warranties

17. Limitation of Liability

OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

18. Indemnification

You agree to indemnify, defend, and hold harmless Sydekiq.ai and its officers, directors, employees, contractors, affiliates, and licensors from any claims, damages, liabilities, costs, or expenses arising from:

19. Termination

We may suspend or terminate access to the Service at any time for violations of these Terms, security concerns, legal compliance obligations, non-payment, or operational risk.

Upon termination, your right to access the Service immediately ceases.

We may delete or anonymize account data in accordance with our retention policies.

20. Arbitration and Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration in Wilmington, Delaware, except where prohibited by applicable law.

You waive any right to participate in class actions or jury trials.

21. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

22. Force Majeure

Sydekiq.ai shall not be liable for delays or failures caused by events beyond reasonable control, including acts of God, natural disasters, cyberattacks, infrastructure failures, labor disputes, governmental actions, internet outages, or third-party provider failures.

23. Assignment

You may not assign or transfer these Terms without prior written consent. Sydekiq.ai may assign these Terms without restriction.

24. Entire Agreement

These Terms constitute the complete agreement between you and Sydekiq.ai regarding the Service and supersede prior agreements or understandings.

25. Contact Information

Sydekiq.ai
Email: contact@sydekiq.ai
Support: https://sydekiq.ai/support

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