Privacy Policy

Last Updated: May 9, 2026

This Privacy Policy describes how Sydekiq.ai ("Sydekiq.ai," "we," "our," or "us") collects, uses, stores, discloses, and safeguards information when you access or use the Sydekiq.ai website, applications, APIs, cloud infrastructure, hosted environments, AI tooling, automation systems, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Name, email address, company name, username, and account credentials
• Billing and subscription information
• Customer support communications
• Prompts, configurations, files, workflows, datasets, automations, and content uploaded or processed through the Service
• API credentials and integration settings provided by you

B. Information Collected Automatically

• IP address and approximate location
• Browser type, device identifiers, operating system, and hardware information
• Usage logs, telemetry, diagnostics, and analytics data
• Session activity, feature usage, clickstream data, and interaction events
• Performance metrics and infrastructure monitoring data

C. Information from Third Parties

We may receive information from third-party authentication providers, cloud providers, payment processors, analytics vendors, and integration partners.

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Service
• Provision and manage hosted environments and AI systems
• Authenticate users and secure accounts
• Process billing and subscription transactions
• Detect fraud, abuse, unauthorized access, and security incidents
• Monitor infrastructure reliability and platform performance
• Develop new products, features, and automation capabilities
• Communicate operational notices, support responses, and security updates
• Comply with legal obligations and enforce our agreements

We may also use aggregated and de-identified information for analytics, research, and product improvement purposes.

3. AI and Automated Processing

The Service may process prompts, workflows, files, datasets, and user interactions using artificial intelligence systems, large language models, automation engines, and third-party AI providers.

You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, biased, or misleading
• AI systems may process content programmatically without human review
• Automated agents may take actions based on your configurations
• You are responsible for reviewing and validating outputs before reliance or deployment

We do not use customer content to train proprietary models unless explicitly disclosed or authorized.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, we process personal data under one or more of the following legal bases:

• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Consent where required by law

You may withdraw consent at any time where processing is based on consent.

5. Sharing and Disclosure of Information

We may share information with:

A. Service Providers and Subprocessors

Including:

• Stripe (payment processing)
• Amazon Web Services (AWS) (cloud infrastructure)
• Supabase (database and backend services)
• Analytics, monitoring, customer support, and communications providers
• AI model and inference providers

These providers process data subject to contractual obligations and security controls.

B. Legal and Compliance Obligations

We may disclose information:

• To comply with law, regulation, subpoena, or court order
• To protect rights, safety, infrastructure, or users
• To investigate fraud, abuse, or security incidents

C. Corporate Transactions

Information may be transferred in connection with mergers, acquisitions, financings, reorganizations, or asset sales.

D. With Consent

We may share information for additional purposes with your consent.

We do not sell personal information for third-party advertising purposes.

6. Cookies and Tracking Technologies

We use cookies, local storage, analytics technologies, and similar tracking tools to:

• Maintain sessions and authentication
• Improve security and fraud detection
• Analyze Service usage and performance
• Store preferences and settings
• Support operational functionality

You may manage cookies through browser settings, though disabling cookies may impair functionality.

7. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

• Encryption in transit
• Encryption at rest where appropriate
• Access controls and authentication systems
• Network segmentation and isolated infrastructure
• Security monitoring and logging
• Backup and disaster recovery procedures
• Internal access limitations

No security system is impenetrable, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security and operational integrity

We may delete, anonymize, or aggregate data when retention is no longer necessary.

Customer-managed instance data may be deleted upon instance termination or account closure according to operational retention schedules.

9. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Restrict or object to processing
• Request portability of your data
• Withdraw consent
• Opt out of certain disclosures or sharing

California residents may have additional rights under the CCPA/CPRA.

EEA and UK residents may lodge complaints with supervisory authorities.

To exercise privacy rights, contact: contact@sydekiq.ai

10. International Data Transfers

Information may be transferred to and processed in jurisdictions outside your country of residence, including the United States.

Where required by law, we implement safeguards such as Standard Contractual Clauses or equivalent lawful transfer mechanisms.

11. Children's Privacy

The Service is not directed to individuals under 18 years old, and we do not knowingly collect personal information from minors.

12. Third-Party Services and Integrations

The Service may contain links to or integrations with third-party platforms, APIs, software, and websites.

We are not responsible for third-party privacy practices, content, security, or policies.

13. Do Not Track Signals

Because there is no universally accepted standard for Do Not Track signals, the Service does not currently respond to browser-based DNT requests.

14. Data Breach Notifications

In the event of a confirmed security incident involving personal information, we may notify affected users and regulators where required by applicable law.

15. Compliance and Regulated Data

You are responsible for determining whether the Service is appropriate for processing regulated or sensitive information, including health information, financial data, legal records, export-controlled data, or other regulated categories.

Unless explicitly agreed in writing, the Service is not intended for HIPAA, PCI-DSS, CJIS, FedRAMP, or similar regulated workloads.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, technological, legal, or regulatory changes.

When updates are made, we will revise the "Last Updated" date above.

17. Contact Information

Sydekiq.ai
Email: contact@sydekiq.ai
Support: https://sydekiq.ai/support

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