Privacy Policy

Last updated: March 7, 2026

This Privacy Policy describes how Sydekiq ("we," "us," or "our") collects, uses, and protects your information when you use our Service.

1. Information We Collect

At checkout: Name, email address, company name, Telegram handle, and payment information (processed by Stripe — we never see your card number).

At setup: Your AI provider API key (transmitted once over HTTPS, stored only on your dedicated server) and your Telegram bot token.

Automatically: Server health metrics (uptime, restart events) for monitoring purposes. We do not log the content of your agent's conversations.

2. How We Use Your Information

To provision and maintain your dedicated server and AI agent
To send you service notifications, monthly reports, and support communications via Telegram
To process payments and manage your subscription via Stripe
To monitor server health and respond to outages
To comply with legal obligations

3. Your Agent's Data

Your agent's conversation history, memory files, and workspace data are stored exclusively on your dedicated server. Sydekiq staff do not access this data except when you explicitly request technical support. We do not use your agent's data for training AI models or any other purpose.

4. Data Sharing

We do not sell your personal information. We share data only with:

Stripe — payment processing
Hetzner Cloud — server infrastructure
Telegram — service notifications and agent communication

All third-party services are bound by their own privacy policies and applicable data protection laws.

5. Data Retention

We retain your account information for as long as your subscription is active. Upon cancellation, your server is decommissioned and all data is permanently deleted within 24 hours. Billing records are retained as required by law (typically 7 years).

6. Security

We take security seriously. Here is exactly what we do to protect your data:

API keys never stored by us. Your Anthropic or OpenAI API key travels directly from your browser to your server over TLS. It is never logged or stored in our systems.
Encryption in transit. All communication between your browser, our servers, and third-party services uses TLS/HTTPS.
File-level permissions. Your agent's configuration file (containing your API key) is restricted to be readable only by your agent process — not by other users or processes on the server.
SSH hardening. Password-based SSH authentication is disabled on your server. Access is key-only.
Firewall. A UFW firewall is enabled on your server with only necessary ports open inbound.
Single-tenant infrastructure. Your server runs no other clients' workloads. Your data is never commingled with another client's data.
Minimal data collection. Our operations server stores only your email, company name, Telegram handle, plan, and server IP — nothing that could be used to access your agent or AI accounts.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Export your data before cancellation

To exercise these rights, email hello@sydekiq.ai.

8. Cookies

Our website uses no tracking cookies or third-party analytics. We use only session-level browser storage necessary to complete your setup flow.

9. Changes

We may update this Privacy Policy. We will notify you of material changes via Telegram or email. Continued use of the Service constitutes acceptance of the updated policy.

10. Contact

Privacy questions: hello@sydekiq.ai